Job Description

About us

At

Cooper University Health Care

,

our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Provides first tier support to application users. Answers questions or resolves application problems for clients in person, via telephone or electronically. Troubleshoot issues impacting operational workflows for providers, patients, and end users. Act as liaison between the end user and application analysts. Participates in testing activities, executes test scripts, and documents test scripts.

Demonstrates ability to grasp basic concepts of application-specific systems to support Go Lives, test scripts, documentation during installation and upgrade activities.

Experience Required

0-2 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary Clinical knowledge/experience a plus but not required

Education Requirements

Bachelors preferred Business, Data Analytics, Information Technology/Systems, Healthcare preferred. 0-2 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree.

License/Certification Requirements

RN, PT, OT, MA, LPN. preferred Healthcare experience in hospital, medical practice, or health system. Radiant and Cupid certification required within 1 year of date of hire

Special Requirements

Radiant and Cupid certification required within 1 year of date of hire

Excellent written and verbal communication Ability to effectively translate IT terminology and processes with key stakeholders Strong customer service skills Ability to multitask in high pace work environment

Job Tags

Full time, Part time,

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