Job Description
Admissions Counselor I We are searching for an experienced Admissions Counselor I at our Arapahoe Campus facility.
Position Title: Admissions Counselor I
# of Positions to Fill: 2
Department/Program: Admissions 62200
Remote Work Authorization: Hybrid On-Site/Remote
Campus Location: Arapahoe Campus
Reports to: Assistant Director, Admissions
FLSA Classification: Non-Exempt/Hourly
FTE: 100% (40 hrs/week)
Compensation: $19.80 - $22.65 depending on experience
Application Deadline: August 31, 2024 or until position filled. Please provide a cover letter with your online application and resume.
Job Summary Reporting to the Assistant Director of Admissions, the Admissions Counselor I represents Naropa University to prospective students and organizations; their primary role is convert inquiries into applicants, applicants into enrolled students.The successful Admissions Counselor I exhibits superior customer service skills and professionalism throughout a multitude of daily interactions and communications with prospective students, including phone and video calls, texts, emails, and information sessions. They balance daily proactive and reactive communication by documenting all interactions and student progress in a Customer Relationship Management (CRM) system.Candidates must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumnx, administrators and staff.
Job Duties & Responsibilities Admissions Communication & Activities (60% of effort)•Manages a portfolio of prospective students, including but not limited to recruitment, inquiry conversion, application review and processing, interview support, financial aid counseling, and yield work.
Proactive outreach and responsive communication with prospective students at every stage of the admissions funnel.
•Develops and maintains relationships with prospective students and their support systems from the inquiry stage throughout the admissions funnel utilizing various communication tactics and platforms.
•Represents the University at recruitment and admissions events such as school visits, conferences, fairs, open houses, and receptions.
•Hosts group and individual information sessions in person and via video; leads campus tours.
•Maintains up-to-date information on Naropa's academic programs, policies, and student supports through attendance at University events and meetings; by developing relationships with students, faculty, and staff across the University; and with active participation on University committees and sub-committees.
•Provides admissions leadership for one or more of the following prospective student segments: veterans, international students, first-generation college students, students of color; online learners.•Provides support for various campus admissions events as directed.
Data Management & Processing (40% of effort)•Enters and maintains accuracy of student records in institutional databases, including biographical information, test and education records, supplemental application material processing, etc.
•Acts as Designated School Official to support incoming international students, including SEVIS training, reviewing documentation for international students, and issuing immigration documents.
•Other duties as assigned.
What We Require... Educational degree/diploma required: •Bachelor's degree
Minimum length of prior relevant professional experience required:
•1 - 2 years relevant experience in higher education, customer service, sales, or a related field.
Other Experience, Knowledge, Skills, or Competencies Requirements?•Ability to meet students where they are, to actively listen, and to treat others with kindness, compassion, and respect.
•Understanding of and commitment to upholding the vision and mission of Naropa University through aligned personal behaviors, actions, and communications.
•Must demonstrate a commitment to co-create a diverse, inclusive, and equitable community, and actively participate in related professional development regarding the dynamics of privilege and oppression and the impact these have in the workplace.
•Experience working with and supporting people of diverse backgrounds underrepresented in higher education.
•Higher personal level of motivation, strong sense of initiative and self-direction.
•Adaptability and agility through inevitable organizational change.
•Strong presentation skills.
•Intermediate knowledge of Microsoft Office Suite
•Intermediate understanding of CRM (Ellucian Recruit) and/or other database management systems.
•Valid Driver's License unrestricted for at least 3 years, a satisfactory driving record, and ability to drive locally and regionally as part of work activities; occasional travel (fewer than 5 days/year) may be required.
•All job candidates must hold a commitment to co-create a diverse and inclusive community and actively participate in related JEDI (Justice, Equity, Diversity & Inclusion) professional development regarding the dynamics of privilege and oppression and the impact these have in the workplace.
•All job candidates must demonstrate their level of understanding of the dynamics of privilege and oppression, and the impact these have on equity, access, and opportunity.
•All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors.
What We'd Like You to Have... •Experience using marketing automation/email platforms.
•Prior experience in contemplative or nontraditional education.
•Bilingual Spanish/English.
Naropa recognizes the following holidays throughout the year:
-Martin Luther King, Jr. Day
-Memorial Day
-Juneteenth
-Independence Day
-Labor Day
-Fall Break, 4th Thursday and Friday in November
-Winter Break, the last two weeks in December encompassing the Christmas holiday as well as New Year's
Naropa's health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, which includes up to 2.5% employer matching, and a variety of voluntary, employee-paid supplemental insurance plans.
A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week. Employees who work 20 - 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan, which includes up to 2.5% employer matching.
Employees who work fewer than 20 hours per week are eligible to participate in Naropa's retirement plan only, which includes up to 2.5% employer matching.
All regular full-time and part-time faculty and staff, including student workers, accrue sick leave benefits. Full-time and part-time staff positions accrue vacation and personal time. All leave accrual rates vary based on the position, hours worked, and years of service.
The University recognizes the importance of including its employees in its organizational mission and values and welcomes employees into the classroom to "touch the magic." Specifically, regular employees are provided generous tuition remission opportunities for themselves and their family members.
Naropa University participates in the Council of Independent Colleges Tuition Exchange Program (CIC-TEP). CIC-TEP is a network of CIC colleges and universities willing to accept, tuition-free, students from families of full-time employees of other CIC participating institutions (full-time as designated by the employer/institution). Additional information can be found here: Naropa University's commitment to diversity aligns with its highest aspirations to apply contemplative inquiry and education to explore and embody the human qualities that facilitate collaboration to create a common humanity and a just society. Individuals who have experience with and a commitment to inclusive communities are encouraged to apply. EOE
Title IX is a federal civil rights law that prohibits gender discrimination, sexual harassment, sexual and relationship violence. This law applies to all students, faculty, and staff.
Job Tags
Hourly pay, Holiday work, Full time, Temporary work, Part time, Christmas work, New year, Remote job,