Job Description

Job title: 3E , intapp , CFA Engineer
Type:- Contract
Location: Hybrid based out of Phoenix, AZ (2-3 days)


Technical Skills Required: .Net, mySQL, API's .net, iManage , SQL , ServiceNow , Legal


Responsibilities
o Support and maintain customer applications within contractual SLA targets.
o Managing incidents, service requests, problems, changes and enhancements using ITSM tools and processes
o Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner
o Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
o Problem determination, workaround resolution, root cause analysis, major incident management
o Deployment of service releases, patches, requests and customizations
o Create productive relationships with and between key stakeholders
o Ensure that solution and application support documentation is maintained to the highest quality and accuracy Other Responsibilities
o Creation and distribution of knowledge and information with other team members
o Ability to work with cross-functional teams
o High attention to detail
o Rollout operational changes, functional enhancements and projects as per schedule


Required Skills
o Hands-on experience in Level 2 Production Support responsibilities.
o Understanding of ITIL process[Incident, problem, configuration, change and release management]
o Practical experience of iManage
o Excellent analytical and problem solving skills
o Ability to work both independently and as part of a team
o Excellent customer service skills
o Understanding of software development cycle
o Good communication skills
o Ability to understand the logic flow of programming through reading scripts/other programming languages
o Familiarity with source control tools


These skills must be showcased on the resumes:
1. 3e , Intapp, CFA Build
2. .net / SQL
3. Support Experience

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Job Tags

Contract work,

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